Frequently asked questions

Once your design request is submitted, our team typically begins work within 24 hours, provided we have availability based on your other project submissions. You can find estimated timelines for various project types in the pricing page. These estimates are based on our experience but aren’t set in stone, as design involves not only creativity but also research, planning, and testing to ensure the best outcome. Timelines may vary depending on the complexity of the project and any adjustment requests. However, we strive to deliver within the estimated timeframe whenever possible.

No, you can cancel at any time, and your plan and services will remain available until the end of your billing cycle, as the price is non-refundable.

“Unlimited” means you can submit as many requests as you like through your client portal, provided the scope of each project fits within the available work hours in your plan.

Absolutely not. Our designs are thoughtfully created from the ground up to align with your business goals, unique needs, and strategic vision. With a team of dedicated designers, we invest time in research, meticulous planning, and iterative refinement to ensure your designs aren't just visually appealing—they become a powerful competitive advantage.

Our flat-rate plans cover a big variety of design services, including: Graphic design for digital and print materials Landing page design Collateral design UX/UI design Presentation design 3D modeling Logo Design Websites Visual Identities and more. If you don’t see the service you need listed on our website, we encourage you to ask our team about it. We only showcase the most common projects externally.

Yes! You'll have access to a dedicated Slack channel with your Mind Hous project manager and designer. Use this channel to share project details, references, and materials, ask questions, and receive real-time updates.

If you require more design hours than your plan provides, you can either upgrade your subscription or purchase additional hours for the month at a slightly higher rate.

Absolutely. All work we create for you is exclusively yours. Once the final files are delivered, you have full ownership and are free to use them however you like. Source files (e.g., PSD, AI, INDD, FIG) are also available upon request.

Our subscription plans are designed for monthly use, so unused hours do not roll over. However, we encourage you to submit requests in advance to maximize your allotted time.

Your client portal includes an easy way to track your used hours, so you’ll always know how much time you have left for the month.